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F.A.Q

Our Goal:

We aim to provide the best quality hardware accompanied but the top-notch customer service.

We have over 10 years of IT experience ranging from retail IT to corporate IT.

Orders and Payments

  1. Orders will only be placed once payment has been received in full.
  2. We do not carry any stock on hand.
  3. Payment can be made by EFT or Payfast
  4. Payfast payment cost 4% extra on the order value.  
  5. Payfast payments can take up to 4 working days to clear, so please note that any order paid with Payfast might take 4 days before the items is shipped.
  6. All Quotes are valid for 24 hours, quotes will incl shipping cost
  7. We will send an order update once payment has been received and the orders has been placed.
  8. Pre-Ordered Items prices are subject to be changed once the item arrives, this is mainly due to rand exchange rate fluctuations. The price might go either up or down.

 

Shipping:

  1. Shipping will be provided via The Courier Guy
  2. Please note, shipping times does not reflect on when you will receive a ordered item. Some items have a handling time due to stock availability from our suppliers. example some items might only be available at certain branch from my supplier and needs to be moved  to our branches before we can ship. Therefor shipping times does not display the time it will take to receive the order after payment, but merely how long shipping will take after the items are available.
  3. Shipping is charged as below:
  • Orders under R10000 is cost R100 for courier delivery
  • All free delivery orders have a time estimate of 2-5 days to deliver.
  • Note, shipping insurance is not included. If you would like your item to be insured, please contact us so that we can adjust the cost accordingly.
  • Unfortunately Rockin IT is not liable for your parcels once its handed over to couriers. We are not held liable for any parcels that is lost or stolen while in the hands of the courier. 

    Our Store:

    1. We do not have a walk-in store and do not keep any products on hand.
    2. Thus, no collection will be available for the time being.