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Delivery/Refunds

Ordering and Delivery:

Orders and Payments

1. Orders will only be placed once payment has been received in full.
2. We do not carry any stock on hand.
3. Payment can be made by EFT or Payfast
4. Payfast payment cost 4% extra on the order value.  
5. Payfast payments can take up to 4 working days to clear, so please note that any order paid with Payfast might take 4 days before the items is shipped.
6. All Quotes are valid for 24 hours, quotes will incl shipping cost
7. We will send an order update once payment has been received and the orders has been placed.
8. Pre-Ordered Items prices are subject to be changed once the item arrives, this is mainly due to rand exchange rate fluctuations. The price might go either up or down.
9. Order for single times usually take 2-4 days to be delivered after payment clears. 
10. Orders for multiple items might take a bit longer if items are sourced from different suppliers. 
11. Full PC orders. can take up to 7-10 days to complete. 

Shipping:

1. Shipping will be provided via The Courier Guy, although we do sometimes use other couriers. 
2. Please note, shipping times does not reflect on when you will receive a ordered item. Some items have a handling time due to stock availability from our suppliers. example some items might only be available at certain branch from my supplier and needs to be moved  to our branches before we can ship. Therefor shipping times does not display the time it will take to receive the order after payment, but merely how long shipping will take after the items are available.
3. Shipping is charged as below:

• Shipping cost is R120 per order. 
• Note, shipping insurance is not included. If you would like your item to be insured, please contact us so that we can adjust the cost accordingly.
• Unfortunately Rockin IT is not liable for your parcels once its handed over to couriers. We are not held liable for any parcels that is lost or stolen while in the hands of the courier. 

Our Store:

1. We do not have a walk-in store and do not keep any products on hand.
2. Thus, no collection will be available from us unless specifically arranged before hand. 

Refund Policy

1. Introduction

At Rockin IT, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the conditions outlined in this policy.

2. Cooling-Off Period

• If you purchased an item through direct marketing (e.g., online or tele-sales), you have the right to return the item within 7 business days of receiving it.
• Items that are returned in original unopened condition will be eligible for full refund less shipping costs. Note you are required to send the item back to us at your cost.
• A 20% Re-stocking fee will be charged for items that have been opened and is returned with original box and all original parts/accessories.
• Rockin IT has the right to charge a extra fee if a item is returned without some or all of the original packaging or parts and accessories. This amount will be decided by Rockin IT once the return has been accessed.
• Photos of the item and condition will need to be provided to use prior to return so we can try access the condition before we receive it.
• All items sent back to Rockin IT will be needs to be properly packaged. Rockin IT will not be liable for any goods that has become damaged or missing during shipping.
• Software and consumables can only be returned if unopened.

3. Defective or Damaged Products

• If you receive a product that is defective or damaged, you have the right to return it within 6 months of receipt.
• You can choose to have the product repaired, replaced, or receive a full refund.
• The cost of returning the defective or damaged product will be covered by us.

4. Incorrect Products

• If you receive a product that does not match the description or specifications provided at the time of purchase, you may return it within 10 business days of receipt.
• You will receive a full refund or a replacement product, and we will cover the cost of returning the incorrect product if the product is returned in unopened condition.
• Opened products will incur a 25% Re-stocking fee.

5. Product Warranties

·         All items sold by Rockin IT are covered by the original supplier/manufacturer warranty.

·         Will assist in getting items and replaced but it at the supplier/manufacturer description if they will replace/repair the item or not.

6. Conditions that will void warranty

·         Psychical damage or misuse of the item ie: Item being dropped or misused.

·         Faults produced by normal wear and tear

·         item that was opened but an unauthorized party other than Rockin IT.

·         Acts of Nature: Water Damage, Rust, Corrosion, power surge damage, lighting damage,    damaged by animals, excessive dust or sand.

·         Items that are not installed correctly according to the manufacturer manual.

·         Items that have been installed incompatible systems.

7. Process for Returns

• To initiate a return, please contact our customer service team at info@rockinit.co.za within the applicable return period.
• Our team will provide you with instructions on how to return the product.
• Once we receive the returned product, we will inspect it and process your refund or exchange within 31 business days depending on stock availability.

8. Refunds

• Refunds will be processed via EFT.

9. Contact Information

• If you have any questions or concerns about our refund policy, please contact us at info@rockinit.co.za.